Users

We are more than just an e-commerce platform: we are an ecosystem that strives to offer the best experience, with a competitive value proposition and meaningful benefits.

+17.1 M
products with positive impacts sold in the region

61.2 M
active users

To create value for our users

For 25 years, we have been committed to the democratization of commerce and financial services. This mission drives us to keep innovating with solutions that create value and transform the lives of millions of people in Latin America. Our ecosystem has grown with users at its core: we constantly strive to understand their everyday needs and develop solutions that transform and simplify their lives, ensuring the best possible experience for them.

At Mercado Libre, we build customer loyalty by offering benefits such as curated and exclusive content, free shipping, scheduled delivery, and a range of discounts and promotions to enrich their experience in our ecosystem. Since 2019, we have also had a dedicated section for sustainable products in six countries to meet the growing demand. With constantly refined selection criteria, we offer a huge variety of products in over 30 categories.

Mercado Pago offers easy and secure access to key financial products and services, including payments, credit, investments, and insurance, along with monitoring and planning tools that help users manage their money wisely.

We are also continuously improving our customer service channels and transaction security. We have various monitoring and fraud prevention initiatives and comply with the highest regional standards for privacy protection and personal data security.

Impacts that matter

Top 10

The largest e-commerce company in Latin America

1.7 billion

products sold in 2024.

USD 51.5 billion

in total merchandise value.

71.8%

deliveries in in 48 hours.

61.2 million

monthly active Mercado Pago users

43.8 million

unique users of investment products

4,169

potential security incidents mitigated and remedied in a timely manner.

43,367

people trained in cybersecurity.

Impact stories

“Using Mercado Pago to pay is a fantastic experience: you don't need to worry about carrying around cash in your wallet.”

Diego - Mercado Pago user

“As an entrepreneur, I chose Mercado Pago because of its detailed transaction history. This feature allows me to easily track, through the app, how much I have sold and how much I’ve used from my available balance.”

Ludmyla Oliveira, Entrepreneur

“Mercado Pago is a new way to improve our income. Now you can support this tradition with tips.”

Victor - street artist, Mexico

Our initiatives

User Experience

We aim to always create value for our users, offering a great experience and benefits like curated and exclusive content, free shipping, and a range of discounts and promotions on millions of products, making their experience in our ecosystem even better.

Sustainable Products

Our goal is to be the top choice for sustainable products in Latin America, supporting brands and providing the broadest range across over 30 categories.

Inclusion, accessibility, and financial educationI

We have expanded our financial services to millions of people, making sure that everybody, regardless of their location or circumstances, can access products and services that will favor their financial wellbeing.

Security and ethical use of our ecosystem

We guarantee the confidentiality, integrity, availability, and ethical use of our technology, taking care of the trust and security of those who choose us.